Client Service Model

Client Service Model

No two clients are the same; and nor is the relationship they demand. We’ve developed a uniquely flexible, tailored model with dedicated, 360° client management at its heart. You define the level of interaction, commentary and support you require. It’s a framework where your input helps us adjust, extend and continually enhance the service we provide.

Voice Broking

All our clients deal directly with an experienced personal broker, a market expert with an absolute commitment to understanding and responding to your individual requirements.

Electronic Trading

We’re not in the business of one size fits all. We give you access to a considered range of industry-leading platforms and sophisticated tools you can tailor to suit your own personal trading preferences.

Proven Market Expertise

Experienced brokers with extensive buy and sell side knowledge. Experts you can rely on to negotiate best available prices, monitor complex positions and execute sophisticated trades.

360° Client Management

No passing off from desk to desk. Your personal broker provides an experienced single point of contact for all your requirements, managing your relationship from trade to settlement.

Outstanding Execution

Fast, highest quality execution with complete transparency. Sales, execution, compliance, data and administration are managed in-house, ensuring clear pricing and accurate, timely reporting.

Independent and aligned

Independently managed, operating without proprietary bias. The people you meet set the standards and are  accountable for delivering against your goals. Whatever your objectives, we’re aligned.


The scale, service and support to deliver against your strategic trading objectives.


Institutional-grade service for experienced private investors and traders.

Hibiscus Group Limited is a company registered in England and Wales under registration number 07393159 and authorised and regulated by the UK Financial Conduct Authority under firm reference number 540418.

Hibiscus (IOM) Limited is a company registered in the Isle of Man under registration number 135067C and registered with the Isle of Man Financial Services Authority under the Designated Business Act 2015 reference number DB000877.

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The vast majority of client retail accounts lose money when trading in CFDs. You should consider whether you can afford to take the high risk of losing your money.